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scrubadoo.com policyAt scrubadoo.com, our job is to make your medical scrubs shopping experience the best it can be, by providing you the styles you want, easy-to-use website features, a hassle-free return policy, and responsive customer service. We will do our best to make your visit better. Please use the buttons to the right to send us your questions, comments, frustrations, or great ideas! We look forward to hearing from you.
FAQsvisit our full FAQ page
Q: What sizes do you carry?
A: We carry a wide range of sizes from XS to 5XL, including some petite and tall sizes. However, we do not carry all sizes in all styles. If you are looking for a specific size in a specific style, or if you have a favorite manufacturer for your particular size, please contact us and let us know!Q: Do you offer bulk discounts?
A: We can offer bulk discounts for large orders. If you are interested in any of our products, please email us for more information at firstname.lastname@example.org. We also offer unique screenprinted or embroidered scrubs on any bulk orders. Please visit our wholesale scrubs page for more information.Q: Can I order online without a credit card?
A: Unfortunately we are not able to accept online orders without a credit card.Q: Can I mail, phone, email, or fax an order?
A: Unfortunately we are not able to accept fax or email orders. This is for your own safety as we do not want credit card info passed in this form! Phone orders are accepted.Q: How do I enter a discount coupon on my order?
A: You will be prompted to enter your discount code during the check out process. This occurs after you have logged in!Q: If my selection is "backordered," what happens?
A: If your product is not in stock we will immediately notify you and refund you for your order in full, exchange for a new item, or wait until the order becomes available again. If you would like will then notify you as soon as it becomes available.
Q: What is your return policy?
Your satisfaction is our #1 priority. If you are not completely satisfied with your purchase you may return or exchange your item for up to 100 days from the time it was shipped. We will refund 100% of the items purchase price and will even pay for your return shipping. All we ask is that the item is unused, is in its original packaging, and still has all labels on it. Unfortunately we can not offer this policy on any items on sale or to our re-sellers at this time.Q: Do you offer express delivery?
A: We typically do not offer express delivery. However, please contact us if you have special shipping requirements; we will do are best to accommodate those needs. Generally, there are additional shipping fees for express deliveries.Q: How do I exchange/return an item?
A: Log in to our system and select “request a return or exchange” you will then be prompted to enter the items that you would like to exchange and what you would like to exchange them for. Once you have completed the steps a prepaid UPS return label will be emailed to you automatically (check junk mail!). Put that on your box and give it to any UPS driver or drop it at an UPS drop off location.Q: What do I do if I was shipped the wrong item or my order was damaged in transit?
A: First send us an email notifying us of the mistake and we will do everything we can to get you the proper product as quickly as possible. Then return the item by using our standard return process.Q: Do you ever sell, rent, or exchange my email address?
A: No, under no circumstances will we share any of your personal details with anyone else. Your privacy is of the utmost importance to us.Q: Am I required to pay sales tax?
A: All required taxes are included in our pricing. It is a part of our commitment to you to provide transparent pricing and superior customer service.
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